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Mission Linen Case Study

“My experience with the Logicbroker team has been extremely positive. It is now an easy process
for us to be live with our suppliers due to the responsiveness of the Logicbroker team.”
-Eric Sanabia, Systems Developer


Mission Linen Supply, a family-owned, privately-held company, is a leading
provider of products and services to medical, industrial, and hospitality businesses.
Founded in 1930, Mission Linen Supply began as a one-man operation that provided
uniform and linen rentals and sales. In the 80 years it has been in business, Mission Linen
has grown to a leading company in their industry and has expanded product offerings to
include janitorial products, mats, and apparel. As the company has grown, they have come
to rely on a drop ship model, forming B2B relationships with multiple suppliers to provide
their clients with an array of products.

Mission Linen Supply was working with a multitude of suppliers and enjoying an increase
in sales. However, tedious manual processes and data entry were causing bottlenecks in
the order fulfillment cycle. Mission Linen Supply was faced with two options: to custombuild
integrations to their trading partners to enjoy automated communication or to utilize
a third party company. In addition, Mission Linen Supply was looking to have all order
documentation flow into/out of their SAP platform.

Rather than allocate resources to build expensive custom integrations, Mission Linen
Supply signed with Logicbroker to ensure all procurement information and communication
with suppliers was automated. Logicbroker has onboarded eight suppliers and performed
an SAP integration. All order documents flow through the logicbroker platform via XML,
giving Mission Linen Supply a frictionless order fulfillment cycle.

With XML, order documents flow effortlessly between SAP and suppliers, eliminating the
need for manual data entry, which lowers the overall cost per order. Logicbroker’s ability
to rapidly onboard drop ship suppliers allows Mission Linen Supply to provide and sell
more virtual inventory. Mission Linen Supply can enjoy an automated order cycle and
focus on continuing and growing the family business and participating in organizations and
local events to give back to their communities.