The Role of Security in eCommerce Fulfillment Providers

Picture this—it’s the middle of your business’ busy season. There is a significant uptick in daily order volume—an outage occurs. After scrambling to identify the issue and its root cause and handle the influx of customer service inquiries, you determine that your longstanding provider for drop ship fulfillment was down. 

As more consumers take advantage of the ease and safety associated with shopping online, it is business-critical to partner with technology companies that can handle and support your business growth and security needs. We are homing in on the security and risk profiles of our eCommerce fulfillment partners. 

Due to the current economic climate, retailers, brands, and manufacturers are accelerating their approach to online selling and drop shipping which requires a distributed secure ecosystem of partners who can scale quickly while protecting your information and your customers’ information. Working with multiple suppliers increases risk and the probability that those risks may manifest. Old technology can negatively impact your business’s ability to scale and increase your vulnerability to outages. 

A benefit of utilizing the Logicbroker platform is that it was built with the application and connections that create a secure environment for both our customers and their trading partners. Our platform was designed to encrypt your data both in transit and at rest. This ensures sensitive information is protected from initial input, transmission to our platform, processing, storage, all the way through to deletion. As an additional level of security, we offer Multi-factor Authentication (MFA) so that you are not putting all your faith for a secure log-in merely in a password. Part of our onboarding process for new customers is thorough testing using test data before any live data is presented to our platform. We ensure your information and your customers’ information will be secure, so you are not only comfortable but assured your information will be exchanged securely. 

Choosing a cloud-based solution, like Logicbroker, that is designed to securely handle the connections and traffic of a flexible ecosystem, provides both scalability and security. Since the Logicbroker platform is 100% cloud-based and hosted in Microsoft Azure, the power of Microsoft security is extended to our users. You may have heard or experienced the log jam realized in production systems caused by “necessary security”. We are continually updating our platform to ensure you can easily handle peak sales, as our cloud-based platform is built to scale without compromising world-class security. The flexibility to add more partners, orders, and more bandwidth without worrying about adding new, bulky servers and the built-in redundancy safeguards and controls against outages and compromise is yours. 

Logicbroker has adopted the key privacy standards of CCPA (California Consumer Privacy Act) and GDPR (General Data Protection Regulation) to ensure our customers can operate securely across the country and across the globe protecting their customers’ data. We have a commitment to our customers to ensure their data is secure, and in turn, that their customer’s data is secure. This commitment extends to our partners, the carrier brokers. Logicbroker has a third-party risk management program where we review our vendors’ security program against specific criteria to manage risk throughout the drop ship pipeline. For visibility, Logicbroker fully supports GDPR allowing Logicbroker users and their customers to exercise their right to be forgotten or remove their personal data. 

For additional security, Logicbroker caps the maximum number of incorrect login attempts to five. After the fifth attempt, users are locked out and prompted to reset their password. To support secure access to Logicbroker’s platform we have enabled single sign-on (SSO) which centralizes access, and securely authenticates applications and websites with one sign-on. Within user profiles in the portal, users can review their account login history to give you greater peace of mind, your history includes IP address, login date and time. 

Our micro-services architecture allows companies to choose the way they want to modernize their technical implementation. Customers can choose to migrate their entire drop ship program, Third Party Logistics, Warehouse fulfillment, migrate just a portion of their supplier base, or a single spoke of their eCommerce fulfillment operation. We will work with you to open a second avenue to manage trading partners and orders without altering your current operations as a continuity safeguard in case of a disruptive event. Alternatively, companies may choose to completely migrate away from their legacy provider, choosing instead to align with best-in-class software that offers modern, cloud-based, micro-services architecture from a company dedicated to delivering API-centric technology that could be the foundation for safeguarding your business. 

Learn why Walgreens partnered with Logicbroker in our customer case study.