Last updated: July 17, 2022
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We collect information about you in a variety of ways depending on how you interact with us and our websites, products, and services, including:
- Directly from you when you provide it to us, such as when you create an account, register for our services, sign up to receive newsletters, updates, or other information from us or contact us by phone, e-mail, or otherwise.
- From other sources, including, for example, third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
The following provides examples of the type of personal information we collect and how we use that information.
|Context||Types of Information||Primary Purpose for Collection
|Account Information and Information about Clients||When you create an account or register for our services, we collect your name, address, e-mail address and phone number.||We use this information to carry out our contractual obligations arising from any contracts entered into between us and you or your organization governing the use of our services. We also have a legitimate interest in communicating with you about your account.|
|Business Customer Information||We collect the name and contact information (such as email address, phone number or address) of our business customers with whom we may interact.||We have a legitimate interest in managing our business relationships and conducting normal business functions.|
|Cookies and Similar Tracking Technologies||We use technologies such as cookies, web beacons, pixel tags, and other similar technologies to automatically collect and log information when you access and use our websites and other online services. The information collected by these tracking technologies may include:
For more information, please see the “Cookies and Similar Tracking Technologies” section below.
|We have a legitimate interest in making our website operate efficiently, understanding how visitors interact with our website to better improve it as well as to provide more tailored services and product offerings.
We also have a legitimate interest in understanding how you interact with the communications we send to you.
|Inquiries, Support, and other Correspondence||If you contact us to inquire about our products and services, provide feedback or comments, request support, or otherwise communicate with us, we collect your name, company name, and contact information (such as your email address, phone number, and mailing address), as well as the contents of your message and any other information you provide to us. If you contact our sales representatives or customer service team, we may record our telephone or other communications with you, to the extent permitted by applicable law.||We have a legitimate interest in responding to your questions, comments, and other requests; receiving and acting upon your feedback; and resolving issues.|
|Job Applicants||If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.||We have a legitimate interest in evaluating candidates for job openings, accurately identifying potential employees, making decisions about recruitment, managing onboarding, having efficient staffing and work force operations, and, where applicable, in anticipation of a contract for employment.
In some contexts, we are also required by law to collect information about our employees, and we have a legitimate interest in complying with laws that apply to us.
|Mailing List||If you sign up to receive communications from us (such as our newsletter), we collect your name, company name, and email address.||We share information relating to our company and our services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our services.|
In addition to the purposes and uses described above, we collect and use information for several purposes, including:
- To enable you to access and use our websites and to provide requested services.
- To respond to your requests, questions, comments, and other inquiries.
- To send you information regarding your account, changes to our terms, conditions and policies, and/or other administrative information.
- To send marketing and promotional materials including information relating to our products and services.
- To administer, maintain, evaluate, and improve our websites and services, and to develop new products and services.
- To conduct research and analytics related to our websites and services, including combining any or all of the information that we collect or obtain to better analyze our customer service and the operation of our website.
- To manage our business operations and perform our obligations and exercise our rights under any agreement that you or your organization has with us.
- As we believe to be necessary or appropriate to: comply with judicial proceedings, court orders or legal processes or to respond to proper governmental request or investigation; detect, prevent, or otherwise address fraud, security or technical issues; protect against malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions; and protect against harm to the rights, property or safety of our users or the public.
- For other purposes with your consent, or as otherwise permitted or required by applicable law.
Although the sections above describe our primary purpose for collecting and using your information, in many situations we may have more than one purpose. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
In addition to the specific situations discussed elsewhere in this policy, we may disclose personal information in the following situations:
- Affiliates. We may share information with our corporate affiliates (g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control).
- Business Transactions. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
- Service Providers. We share information with third parties that perform services to support our business and internal operations. Among other things service providers may help us to administer our website, provide technical support, send communications, or assist with the other activities described in this policy.
- Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
- Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
- Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
Some states require that organizations disclose whether the following categories of personal information are collected, disclosed to third parties for a “business purpose,” or “sold” or transferred for “valuable consideration.” The table below indicates the categories of personal information we collect and transfer in a variety of contexts. We do not “sell” personal information (as such term is defined under applicable law).
|Categories of Personal Information We Collect||To Whom We Disclose Personal Information for a Business Purpose||To Whom We Share Personal Information for the Purpose Of Cross-Context Behavioral Advertising|
|Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.||
|Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||
|Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.||
|Professional or employment-related information||
|Inferences drawn from any of the information listed above||
We use a variety of technologies such as cookies, web beacons, clear GIF, pixels, internet tags, and browser/web logs to gather information when you visit or interact with our websites, online services, and email communications. We use this information for a variety of purposes, such as to make our websites work properly, to make a user’s experience more efficient, to understand how visitors interact with our websites, and for advertising purposes.
The types of technologies we may use include:
- Cookies: Cookies are small files that a website sends to your computer’s hard drive through your web browser that enables the website to recognize your browser and capture and remember certain information. The following describes the types of cookies we may use and why:
|Necessary and Functional||Some technology is needed for the operation of our website. This includes cookies that enable basic functions such as page navigation and access to secure areas of the website. Because our website cannot function properly without this technology, it is always active. Note that while you can set your browser to block this type of technology, doing so may cause some parts of our websites to not work.|
|Analytics||Some tracking is used to collect information about how you use our website, such as which pages you visit, how often you visit, and where you are visiting from. We may use third-party analytics services on our website to monitor and analyze the use of our website. For example, we use Google Analytics to help us analyze your use of the website. To learn more about how Google collects and processes data, please visit https://policies.google.com/technologies/partner-sites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.|
|Advertising||We may place tracking technology on our website that allows us to participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Preference Center for more information.|
- Web Beacons: A “web beacon” (also called a “pixel tag” or a “clear GIF”) is a small graphic image placed on website pages or in electronic communication that can be used for such things as counting the users who have visited those pages, clinked on links, opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
- Web logs: When you visit and interact with our website, we record certain information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
Some jurisdictions give you rights to make the following choices regarding your personal information:
- Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send you promotional materials. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
- Access to Your Personal Information. You may request access to your personal information (or confirmation that we have information about you) by following the instructions described below. If required by law, upon request, we will grant you access to the personal information that we have about you.
- Changes to Your Personal Information. You may request that we update or correct inaccuracies in any personal information we maintain about you by following the instructions described below.
- Deletion of Your Personal Information. We typically retain personal information that we collect on our own behalf for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request information about how long we keep a specific type of information, or request that we delete your personal information, by following the instructions described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.
- Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
- Revocation Of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
- Do Not Track Feature. While some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked, these features are not yet uniform and we are not currently set up to recognize or respond to these automated browser signals regarding tracking mechanisms.
- Cookies and Similar Tracking Technologies. Most web browsers allow you to reject or delete cookies through their settings preferences. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.
How to Submit a Request
You may exercise the rights described above by contacting us via email at [email protected] or if in the US by phone at +1 877-888-1867. We do not discriminate against individuals that exercise state-conferred rights.
In order to process your request, we must be able to verify your identity to make sure you are the person about whom we have collected personal information or an authorized representative. Depending on the type of request, we may conduct the verification process by email or phone using information that matches our records. The information you must provide as part of the verification process may include name, contact information (such as email address or phone number), and residency. We may also ask for additional information as needed based on your relationship with us.
If you are a California resident, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.
If you are an authorized agent submitting a request on behalf of an individual, you must attach a completed Authorized Agent Designation Form indicating that you have authorization to act on the consumer’s behalf. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized to submit such request.
Review of Requests
In some cases, we may limit or deny your requests to access, modify, or delete your information, or to revoke consent or object to processing. This may occur because the law permits or requires us to do so, or if we are unable to adequately verify your identity.
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
California law requires us to disclose the following information related to our privacy practices:
- California Shine the Light. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, please submit a written request to us using the information in the “Contact Information” section below.
- Categories of Personal Information We Collect, Use, and Disclose. For a list of the categories of personal information we collect and the categories of third parties to whom we disclose personal information for a business purpose, please see the chart in the “How We Share Your Personal Information” section above.
- California Sensitive Information Disclosure. We do NOT collect the following categories of sensitive personal information as defined under California law:
- Social security, driver’s license, state identification card, or passport number.
- Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.
- Precise geolocation.
- Racial or ethnic origin, religious or philosophical beliefs, or union membership.
- Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication
- Genetic data
- Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication
- Biometric information for the purpose of uniquely identifying a consumer
- Sex life or sexual orientation
- Right to Opt-Out of Sharing. In addition to the rights described under the “Your Choices” section above, California residents have the right to opt-out of the sharing of their personal information for the purposes of cross-context behavioral advertising. To exercise your right to opt out of sharing, you may contact us using the methods described under the “Your Choices” section above or making your request via our “Do Not Share My Personal Information” webpage.
The following additional information relates to our privacy practices:
- Transmission Of Information To Other Countries. We may transfer your personal information to countries other than the country in which the information was originally collected. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below. You may also request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred by contacting us using the contact information below.
- Third Party Applications/Websites. For your convenience, we may provide links to websites and other third-party content that we do not own or operate. The websites and third-party content to which we link may have separate privacy notices or policies. Please note, we have no control over the privacy practices of websites or services that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or shared.
- If you are visually impaired, you may access this notice through your browser’s audio reader.
If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
217 N Jefferson St., Suite 602
Chicago, IL 60661 USA
USD Toll Free: +1 877-888-1867
If you are not satisfied with our response, and are in the European Union or United Kingdom, you may have a right to lodge a complaint with your local supervisory authority.
Effective Date: July 17, 2022