With Logicbroker, you get more than a provider. You get a partner.
It’s one thing to promise partnership—it’s another to deliver it day after day. At Logicbroker, we’re proud to have earned a reputation as one of the most client-centric providers in the eCommerce industry, with a 98% customer satisfaction rating. From the day you sign on as a client and from every day thereafter, we’ll be at your side, helping you scale and optimize your drop ship and marketplace programs from both a technical and business standpoint.
The Logicbroker Difference
Our above-and-beyond approach to client relationships is built on four key principles.
Investing in our clients’ success means investing in the right team members. Our experts have deep experience in the eCommerce and supply chain space and know how to help you get the most out of our platform, to achieve your growth and profitability goals.
It’s the foundation of any successful relationship. We achieve it with proactive communication, candor, and a no-nonsense approach to getting things done. Our goal is to foster partnership and deliver the highest possible level of service. We’ve always got your back.
From our fully transparent onboarding process to our rich online knowledge base and tutorials, to our around-the-clock support, we make sure that you can always access answers and information you need, whether you’re in Supply Chain Operations, IT, or Digital Commerce.
As a Logicbroker client, you’re part of something larger. We regularly host and participate in events where our clients can learn from peers and stay on top of trends in the industry. We've also built a trusted customer advisory board whose input ensures that our product roadmap makes our clients leaders in leveraging eCommerce technology.
Meet your dedicated Client Success Manager
As a Logicbroker client, you’re paired with a dedicated Client Success Manager (CSM) whose job it is to help you get the best possible value from your drop ship and marketplace programs. Your CSM will work with you to assess your current state and goals, hone your strategy, and identify opportunities to increase efficiency, spur growth, and scale successfully. They can also connect you with our network of eCommerce technology and strategy partners.
increase in orders and GMV for industry leaders in health and wellness, grocery, apparel, footwear, and accessories
increase in suppliers in less than 6 months for industry leaders in health and wellness, grocery, apparel, footwear, and accessories
of suppliers agree to connect and start working with our retailer customer when we reach out
Drive value with eCommerce merchandising consulting
Our CSMs bring deep expertise in merchandising for eCommerce. They can help you curate and grow your assortment and seller mix with a focus on increasing AOV, strengthening your brand, and acting quickly to meet changes in customer demand. Your CSM can also help you build successful relationships with vendors and connect with new trading partners via our extensive supplier network.
Two years ago, the global pandemic changed the landscape for retailers and brands. We at Samsung realized that we needed to respond to consumers with a better global drop ship and marketplace platform. The most complete solution with a fast time to market was Logicbroker. They had a roadmap that aligned with our global strategy. Today we are live with Logicbroker in 7 different countries across 3 different continents with a solid plan to get to 20 countries by the end of the year.
Product Executive, Samsung Global