Riddle’s Jewelry has achieved its goal of automating orders and streamlining operations with Logicbroker.

Logicbroker is excited to announce the successful onboarding of Riddle’s Jewelry to its platform. As a family-owned business renowned for its exceptional craftsmanship and customer service, Riddle’s Jewelry sought a solution to modernize and simplify its dropshipping operations.

In August, the company turned to Logicbroker to help integrate and automate its growing supplier network, ensuring seamless order processing and operational efficiency.

“We were looking for a solution that could put it all together,” said Josh Holsworth, eCommerce Director at Riddle’s Jewelry. “We wanted to automate things and put it all together from a working standpoint.”

After reviewing multiple options, Riddle’s Jewelry realized that Logicbroker was uniquely positioned to meet their needs. Many of Riddle’s suppliers were already partnered with Logicbroker, making the integration process smoother and more efficient.

Streamlining Operations with Logicbroker

From the start, Logicbroker provided Riddle’s Jewelry with a platform that was simple to implement, easy to use, and capable of handling the complexities of a growing dropshipping program.

“Everything worked well in the flow,” Holsworth said. “Between connecting our website and connecting with our suppliers, it all seemed very easy and organized. There weren’t any roadblocks from implementation.”

The onboarding process was equally seamless. The Logicbroker team provided comprehensive training, weekly check-ins, and support at every step. Holsworth said that he appreciates how easy of a platform Logicbroker is to use and learn. it’s an easy platform to learn and work on.

“The onboarding team was great and answered all of our questions. Even the weekly meetings we have where I could ask anything I wanted was great,” he said.

Suppliers quickly adapted to the platform as well. Initially, Riddle’s planned to onboard a few key suppliers, but the process was so efficient that they were able to add more rapidly. Today, 80% of their suppliers are live on Logicbroker, with the remaining vendors hanging back for a variety of reasons, namely the holiday season.

As it relates to the suppliers that are onboarded, Holsworth said that the Logicbroker platform is already making a difference for his team.

With the integration essentially complete, Riddle’s Jewelry has achieved its goal of automating orders and streamlining operations. The company is excited to continue building on this success, working towards fully onboarding all suppliers and maximizing the benefits of its partnership with Logicbroker.

“We are proud to partner with Riddle’s Jewelry and support their efforts to modernize their dropshipping program,” Logicbroker CEO, Justin Hartanov, said. “Helping businesses like Riddle’s achieve seamless operations is what Logicbroker is all about. We’re excited to see their continued growth and success.”

About Riddle’s Jewelry

Since 1959, Riddle’s has been—and still is—family owned and operated, with over 60 stores in 10 states. The secret to our success? An unwavering commitment to providing the very best customer service in the industry. We’ve long been an industry leader in jewelry technology and manufacturing. From our headquarters in Rapid City, South Dakota, we operate a thriving factory that produces many of our own jewelry designs—including our exclusive Noventa® Diamonds and expansive line of Black Hills Gold. Like you, we believe that producing and buying products made in the USA is still the backbone of our strong country!