Client Success Manager

Company Profile

Logicbroker provides modern dropship and marketplace solutions that connect retailers and brands to Connect, Orchestrate, and Grow their commerce platform to take control of their customer experience. Through curated expanded assortment, flexible integration tools, and automated onboarding procedures, Logicbroker clients enjoy unmatched speed-to-market capabilities. We work with mid-market and Enterprise manufacturers and retailers across a number of verticals including Health & Wellness, Home Improvement, Consumer Electronics, Toys & Babies, and Consumer Packaged Goods and service brands such as Samsung, Victoria’s Secret, Ace Hardware and more.

Position – Client Success Manager

Logicbroker is expanding its Client Success organization and seeking an experienced and dynamic Client Success  Manager(CSM) to join the high performing team. The CSM plays a pivotal role as a strategic advisor to our clients in  driving growth, retention, revenue expansion, and demonstrating the business value of the Logicbroker platform. As a trusted partner, you will work closely with senior client stakeholders to provide platform and industry expertise that will drive eCommerce growth and solidify Logicbroker as a critical component to their success. This role integrates strategic relationship management, consultative partnership development, customer success planning, and commercial acumen to deliver measurable business value, maximizing client impact and long-term retention.

Key Responsibilities:

• Act as a trusted advisor, aligning our solutions with the client’s evolving eCommerce business needs to drive
  sustainable and profitable growth.
• Build and nurture strong, long-term relationships with key decision-makers and stakeholders.
• Develop a deep understanding of the client’s industry, business, and strategic priorities that drive
  eCommerce growth.
• Conduct regular strategic business reviews (QBRs) to showcase ROI, discuss business goals, and uncover
  growth opportunities.
• Identify and capitalize on upsell, cross-sell, and expansion opportunities within existing accounts. Partner
  with Sales to develop account growth strategies and effectively manage a robust pipeline of incremental
  revenue opportunities.
• Partner with clients to achieve specific financial targets related to the growth of their Dropship, Marketplace,
  and overall eCommerce programs. Proactively monitor customer health, identify risks, and create mitigation
  strategies.
• Proactively manage client renewals and collaborate with ecosystem partners to ensure client health is
  closely monitored and stakeholders are engaged
• Drive adoption of platform features and new solutions to maximize business value and drive results
• Facilitate training and enablement of the platform as needed to maximize product usage and expand client
  programs.
• Leverage data analysis and customer insights to recommend strategies that drive growth and operational
  efficiency.
• Act as an industry expert sharing key industry trends, benchmarks, and best practices to position
  Logicbroker as a strategic partner.
• Partner with Sales, Marketing, and Product teams to share customer feedback and align on growth
  strategies.
• Maintain accurate account information within account plans and CRM systems to report on client health,
  opportunities, and risks.
• Provide regular updates on revenue forecasts, expansion opportunities, and churn risks.

Requirements:

•  3+ years of experience in a client- facing strategy roles such as: Client Success, Account Management,
  Management Consulting, or Account Executive Sales role. Experience in SaaS and eCommerce is a plus.
• Strong business acumen and experience in commercial activities such as upsell, cross-sell, and contract
  renewals.
• Strong interpersonal skills, with the ability to listen to customers and translate their needs into specific
  actions and solutions
• Client Engagement and Relationship Management: demonstrated experience in developing strong
  relationships and building rapport and trust with clients. High degree of confidence and experience in
  presenting to senior level business and tech stakeholders. Ability to challenge thinking and push for action to
  achieve desired business outcomes. Facilitate effective meetings and effortlessly guide strategic level
  conversations with client stakeholders.
• Proven track record of creating effective executive level presentations using PowerPoint and other
  applications. Ability to synthesize complex data and insights and translate them into actions that support
  specific recommendations.
• Ability to manage multiple projects and prioritize client and internal needs accordingly. Experience managing
  a large client portfolio with a focus on quality and meeting specific KPIs.
• Excellent organization and communication skills. Strong sense of collaboration and demonstrated
  experience working cross-functionally with key internal stakeholders.
• A self-starter and comfortable working in fast-paced environment. Naturally curious and someone who isn’t
  afraid to ask questions, ask for help, and willing to step up and take on tasks outside of normal scope.

Compensation and Environment

Logicbroker offers a comprehensive retirement plan, workspace compensation, and more! Logicbroker embraces a truly remote work model. All Logicbroker employees will receive thorough training to kick-start their career with the organization, and we promise to provide the tools needed to build a successful home workspace including standing desks, comfortable chairs, and more.

Logicbroker is an equal opportunity employer.

Apply Here!