Out of the box, the Logicbroker portal provides powerful, yet simple to understand, configurable performance scorecards for both retailers and suppliers. Retailers can monitor their suppliers’ performance and ensure everyone adheres to their service level agreements (SLAs) while suppliers can track how they are performing and scoring with their retailer integrations. The overall scores are based on a letter grade ranging from A+ to F, and are weighed based on 3 parameters: shipment time, percent shipped, and percent cancelled.


Additional Scorecard Features:

  • Configurable Shipment SLA for Scorecards:
    • Retailers can customize SLAs to ensure orders are shipped out on time. Suppliers will be measured against the configured shipment window (calculated in hours) and percent cancelled (orders) to evaluate their overall score. Once SLAs have been determined, your client delivery analyst can input that information into the platform.
  • Configurable weights for scorecard calculations
    • The Logicbroker product team has recently added configuration properties to control the weight of each scorecard component (cancel percent, shipment percent, and shipment time) of the combined score. The weights are also shown in the portal. Depending on preference, you can determine which values are the most critical when calculating the supplier score and ensure their weight is greater than other values. Once SLAs have been determined, your client delivery analyst can input that information into the platform.
  • Vendor Rankings
    • When determining where to source an order in the instance that multiple suppliers have the same item, same price, and availability you can defer to the vendor with the better scorecard. In the instance both suppliers have the same score, you can select a priority in the portal.

By monitoring partner performance, you can best evaluate who is a top partner and who is not adding to your business. Due to Logicbroker’s vast network of certified channels, you can easily swap out nonperforming suppliers in favor of new integrations. This ensures retailers are offering customers the best product assortment and capturing more sales while suppliers are able to focus and grow the channels where the most orders are coming from.

To learn more about Scorecards, visit https://help.logicbroker.com/hc/en-us/articles/360021857932-Scorecard.

For our advanced customers that want more metrics to measure their suppliers’ performance   – you can use the analytics section of the portal to access hundreds of additional KPIs such as returns, transportation & delivery dates, cost discrepancies, etc. You may also edit the analytics and link to your internal metrics as well. To learn more about analytics, visit https://help.logicbroker.com/hc/en-us/articles/360022068551.

Becca McCarthy

Becca McCarthy

Becca has a passion for brands and analytics. She brings expertise from working with Fortune 1000 brands and helping them sell directly to consumers online. An avid online shopper, Becca is thrilled to be a part of Logicbroker and help clients provide a better shopping experience for their consumers. As the Director of Marketing at Logicbroker, Becca focuses on building out the Logicbroker brand, strategic partnerships, and bringing customer success stories to light while keeping a pulse on industry trends and best practices. Becca holds a BA in Communications and English from the University of Connecticut. Outside of work, Becca enjoys cooking, Jeopardy!, and spending time at home with her husband, son and their two dogs, Zulu and Luna.


Share on twitter
Share on linkedin
Share on facebook


Get the latest updates on all things eCommerce.

Why You Should Become a Drop Ship Supplier

According to Forrester, in 2020 41% of retail and brand professionals have a drop ship program in place with another 16% plan to implement one within the next few years. If you’re on the fence or find your company asking why you should become a drop ship supplier continue reading.

Read More
screenshot of reporting graphs in logicbroker portal

Logicbroker Reporting

According to Gartner, 49% of brands and retailers employ drop ship as a key component of their omnichannel strategy. For both parties there are multiple partners to manage, and having visibility to monitor performance, errors, and overall GMV is business critical. Within the Logicbroker portal, our retailer and brand/supplier customers

Read More

The 12 [Top] Features of Logicbroker

As the countdown to the holidays is underway and we prepare for a new year we wanted to take the time to countdown our top 12 platform features. Our product team works hard each quarter to deliver necessary enhancements to better our customers’ experience and keep up with the ever-changing retail landscape.   Performance Scorecards: Logicbroker provides

Read More


Join our exclusive Connected Commerce Network™️ and seamlessly integrate with limitless retail channels to get your product assortment in front of a wider audience and capture more sales.

image map connecting retailers to product assortment
Scroll to Top

Logicbroker uses cookies to ensure the best possible experience on our website.