Logicbroker’s Alerts & Monitoring Capabilities Reduce Client’s Manual Inputs And Improve The Overall Customer Experience

By Jager Robinson | March 1, 2024

Continuing with our Product Feature Spotlight series, Logicbroker is thrilled to highlight our Alerts & Monitoring capabilities built directly into the Logicbroker portal. These alerts and customized monitoring tools have given our customers thousands of manhours back to focus on building their business, rather than monitoring orders, invoices, or onboarding procedures. 

The Logicbroker Advantage

In business, every minute counts, and efficiency is key. With our Dashboard providing you the at-a-glance view of your business, how do you find the “needle in the haystack”, or the “issue in the orders”?  As your order volume and supplier network become larger, the ability to manage by exception is business criticalt because no one person can watch every order.  While many platforms offer management by exception, Logicbroker uniquely ensures that each exception is routed to the right user. This reduces the resources required to manage the program and improves your customers’ experience by ensuring each exception is proactively sent to the right person to fix it. 

Whether our clients use Logicbroker as a headless component in their ecosystem, or use the Logicbroker Portal to manage their business, all the alerts and notifications are available through our APIs and our Portal.  

Logicbroker allows each user to personalize the notifications sent to their email address – for example: 

  • eCommerce and Supply Chain managers can monitor Warnings about Overdue inventory before customer orders start getting cancelled 
  • IT Support can monitor Errors in API/task integrations before orders are lost in the internet 
  • Merchandisers can monitor Information Alerts about Supplier Scorecard performance before customers start calling customer service 

With Logicbroker’s Notifications letting you know how business is going in realtime, Logicbroker’s Monitoring Reports lets you easily download metrics to share with the supplier for them to fix. 

Our clients download monitoring reports to include in supplier emails or their next 1-1 supplier meeting.  As an example, here aMerchandiser can show the Supplier how many products are in stock and when they Last Updated their inventory… all before it impacts your customers.   

With all of these Notifications and Monitoring Reports you can track and get notified about what is important to you and your brand.  This allows you to ensure your customers get the right order, every time, no matter how many orders, how many products, or how many suppliers in your supplier network haystack! 

Learn More

If you have any questions or want to learn more about this feature, feel free to reach out to us, and we can set up a time to chat. Visit our website to explore the unique Multi-Vendor Commerce offerings Logicbroker has to offer. If you’re ready to get started, be sure to click the “Talk To Sales” button to reach out to our sales and solution engineers teams. 

About Logicbroker

Logicbroker is a premier multi-vendor commerce platform that seamlessly connects trading partners regardless of integration types. Our modern solutions empower retailers and brands to take control of their customer experience by harnessing and analyzing vital first-party data, reducing inventory risk, and curating their expanded assortment. By improving the visibility into our client’s commerce programs, Logicbroker can better position retailers and brands for transformative growth.

As business needs and demand shift, Logicbroker provides the ability to quickly switch suppliers and product fulfillment between 3P to 1P and responsibly find new sources of inventory that uphold your brand integrity and meet your delivery promise. ​We work with mid-market and Enterprise manufacturers, brands, and retailers across a number of verticals including Health & Wellness, Home Improvement, Consumer Electronics, Toys & Babies, and Consumer Packaged Goods and service brands such as Samsung, Victoria’s Secret, The Vitamin Shoppe, Walgreens, Ace Hardware, and BBQGuys

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